11bed Frequently Asked Questions
Everything you need to know about playing at 11bed — from account registration and BDT deposits to cricket betting rules, bonus terms, and keeping your gaming safe.
Welcome to the 11bed FAQ page — your complete guide to getting started, making deposits and withdrawals in BDT, understanding our bonuses, and playing responsibly. Whether you are a new player in Dhaka or a seasoned bettor in Chittagong, these answers cover the questions our Bangladesh community asks most often.
Account & Registration
How do I create an account on 11bed?
Creating an 11bed account takes under two minutes. Visit the 11bed Login page, click the registration option, enter your mobile number, set a strong password, and confirm your details. You must be at least 21 years old to register. Once your account is active, you can make your first deposit via bKash, Nagad, or Rocket instantly.
What documents do I need for KYC verification on 11bed?
11bed requires a valid National ID (NID) card or passport for identity verification. You may also need to submit a recent utility bill or bank statement confirming your address. KYC is a one-time process that protects your account and ensures smooth withdrawals. Upload clear photos of your documents through the account verification section.
I forgot my 11bed password. How do I reset it?
On the 11bed Login page, click the 'Forgot Password' link and enter the mobile number linked to your account. You will receive a one-time verification code via SMS. Enter the code, create a new password, and regain access immediately. If the issue persists, contact our support team at [email protected] for manual assistance.
Can I have more than one 11bed account?
No. Each player is permitted only one account on 11bed. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all linked accounts, along with forfeiture of any balances or bonuses. If you believe a duplicate account was created by mistake, contact support immediately to resolve it.
How do I close or deactivate my 11bed account?
To close your 11bed account, contact our support team at [email protected] with your account details and a request for closure. We will process your request after confirming your identity. Any remaining balance will be refunded to your registered payment method. If you are considering closure due to gambling concerns, please read our Responsible Gaming page first — we can also offer temporary self-exclusion as an alternative.
Deposits & Withdrawals
How long does a bKash deposit take on 11bed?
bKash deposits on 11bed are credited instantly in most cases. Once you complete the bKash payment, your 11bed wallet balance updates within seconds. If your balance has not appeared after five minutes, take a screenshot of the bKash transaction confirmation and contact our support team with the transaction ID for a quick resolution.
What is the minimum deposit amount on 11bed?
The minimum deposit on 11bed is ৳200 BDT when using bKash, Nagad, or Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other local banks, the minimum may vary — check the deposit section in your account for current limits. There is no maximum deposit cap, though very large transactions may require additional verification.
What is the minimum withdrawal amount on 11bed?
The minimum withdrawal amount on 11bed is ৳500 BDT. Withdrawals are processed to the same payment method used for your deposit — bKash, Nagad, Rocket, or your bank account. Your account must be fully KYC-verified before a withdrawal request can be approved. Processing times are typically 1-24 hours, though most requests complete within a few hours during business hours.
Are there any fees for deposits or withdrawals on 11bed?
11bed does not charge any platform fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges as per their standard rates. We recommend checking your payment provider's fee schedule before initiating a transaction so there are no surprises on your end.
Can I deposit on 11bed using Nagad or Rocket?
Yes, 11bed fully supports Nagad and Rocket alongside bKash. All three are popular mobile financial services in Bangladesh and are accepted for both deposits and withdrawals. To deposit, go to the wallet section, select your preferred method, follow the on-screen instructions, and confirm the payment from your Nagad or Rocket app. Funds appear in your account almost immediately.
Games & Gameplay
How does cricket betting work on 11bed?
11bed offers a wide range of cricket betting markets covering the BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. You can place bets on outcomes like match winner, top batsman, total runs, over/under, and live in-play markets. Navigate to the Cricket section, select an active match, choose your market, enter your stake in BDT, and confirm your bet before the event starts or during live play.
Are the games on 11bed fair and audited?
All games available on 11bed use certified RNG (Random Number Generator) technology, which means every spin, card deal, and dice roll is entirely random and cannot be manipulated. Our slot and table game providers, including Pragmatic Play, Evolution Gaming, and Spribe, hold independent fairness certifications. RTP percentages for slots are published by providers and reflect long-term statistical averages.
Can I play 11bed games on my mobile phone?
Yes, 11bed is fully optimised for mobile play on both Android and iOS devices. The entire platform — cricket betting, live casino, slots, and crash games — runs smoothly in your mobile browser without needing to download any app. Simply visit the site from Chrome or Safari on your phone, log in, and start playing. Mobile users in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy the full 11bed experience.
What types of slots are available on 11bed?
11bed offers hundreds of slot titles covering classic 3-reel slots, modern 5-reel video slots, Megaways slots, jackpot slots, and cluster-pays variants. Top providers include Pragmatic Play, NetEnt, Microgaming, and more. Players can filter by provider, volatility, or RTP to find the right game. Popular titles with Bangladeshi players include Gates of Olympus, Sweet Bonanza, and The Dog House Megaways.
Bonuses & Promotions
What welcome bonus does 11bed offer new players?
11bed offers a generous welcome bonus for new players who make their first deposit. The bonus matches a percentage of your initial deposit and credits extra funds directly to your account balance for use across casino games and sports betting. Exact bonus percentages and amounts are displayed on the current promotions page. All new players based in Bangladesh are eligible upon completing account registration.
What is the wagering requirement for bonuses on 11bed?
The wagering requirement on 11bed bonuses specifies how many times the bonus amount must be turned over in real bets before winnings can be withdrawn. For example, a 20x rollover on a ৳1,000 bonus means you need to place ৳20,000 in total bets before cashing out the bonus funds. Full wagering terms for each promotion are listed on the promotions page — always read them before claiming.
Do 11bed bonuses expire?
Yes, most 11bed bonuses carry an expiry window — typically 7 to 30 days depending on the promotion. If the wagering requirement is not met within the active period, the bonus and any associated winnings may be voided. Always check the specific terms for each offer. Time-sensitive promotions tied to BPL or T20 World Cup events may have shorter validity windows.
Can I get free spins as part of a promotion on 11bed?
Yes, 11bed regularly runs free spin promotions tied to new slot releases and seasonal events like Pohela Boishakh and Eid. Free spins are credited to your account and can be used on designated slot titles. Any winnings from free spins are typically subject to a rollover condition before withdrawal. Check the active promotions section in your account for the latest free spin offers.
Safety & Responsible Gaming
Is 11bed safe to use in Bangladesh?
11bed is a secure online gaming platform using industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is handled with strict data security protocols. We use verified payment gateways for bKash, Nagad, and bank transfers, ensuring all transactions are encrypted end-to-end. Player safety and data protection are core priorities at 11bed.
What is the minimum age to play on 11bed?
The minimum age to register and play on 11bed is 21 years. This is a strictly enforced policy in line with responsible gaming standards. Players must be 21 years or older at the time of registration. Age verification may be requested during the KYC process. If a player is found to be underage, their account will be immediately closed and any funds returned.
Does 11bed offer self-exclusion for problem gamblers?
Yes, 11bed provides self-exclusion options for players who feel their gambling is becoming a problem. You can request a temporary time-out (24 hours to 6 weeks) or a longer-term self-exclusion period by contacting our support team at [email protected]. During self-exclusion, your account is suspended and you will not receive promotional communications. We take responsible gaming seriously and encourage players to use these tools proactively.
Can I set deposit limits on my 11bed account?
Yes, 11bed supports deposit limit controls as part of our responsible gaming commitment. You can set daily, weekly, or monthly deposit limits through your account settings or by contacting support. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period. Reducing a limit takes effect immediately; increasing it requires a waiting period to ensure the decision is made carefully.
Why Players Trust 11bed
Instant BDT Payments
11bed supports bKash, Nagad, Rocket, and major local bank transfers. Deposits are credited instantly so you never miss a live match or BPL betting opportunity.
SSL-Secured Platform
All data on 11bed is protected by industry-standard SSL encryption. Your personal details, payment information, and account activity are kept private and secure at all times.
Mobile-First Experience
11bed is built for Bangladesh's mobile-first audience. Play cricket betting, live casino, and slots directly from your Android or iOS browser — no app download needed.
Live Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches in real time. 11bed offers in-play markets with constantly updated odds so you stay in the action every ball.
24/7 Player Support
Our support team is available around the clock to help with account queries, payment issues, and game questions. Reach us any time at [email protected] for fast and friendly assistance.
Certified Fair Games
Every slot, table game, and live dealer title on 11bed uses certified RNG technology from world-class providers. Fair play is guaranteed — every outcome is random, independent, and unbiased.
Still Have Questions?
Our support team is available around the clock to help. You can also explore our games, check out the latest cricket betting markets, or head straight to the casino lobby.