11bed Privacy Policy

Introduction

Welcome to 11bed. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how 11bed collects, uses, stores, and safeguards your data when you use our online casino and sports betting platform, including all services accessible through 11bed.ws.

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the platform. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our operations or legal obligations. All users must be 21 years of age or older to access 11bed services.

Information We Collect

To provide you with a secure and personalised experience on 11bed, we collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number (for age and identity verification purposes).
• Contact information: email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet).
• Account credentials: username and encrypted password. We never store passwords in plain text.
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported BDT payment channels). Full card numbers are never stored on our servers.
• Technical information: IP address, device type, operating system, browser type, and session activity logs used to monitor platform security and detect fraudulent behaviour.

How We Use Your Information

The personal data we collect is used exclusively to deliver, maintain, and improve our services for users across Bangladesh. Specific purposes include:

• Account registration, identity verification (KYC), and age verification to ensure only adults aged 21 and above access our platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and local bank transfers, and maintaining accurate transaction records in BDT.
• Providing customer support, responding to enquiries, and resolving disputes in a timely and fair manner.
• Sending account-related notifications, bonus alerts, and promotional communications where you have consented to receive them.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and any behaviour that violates our terms or applicable laws.

Payment and Financial Data

11bed processes all financial transactions in Bangladeshi Taka (BDT). We support a range of local and international payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, your payment details are transmitted via encrypted channels and handled in accordance with the security standards of our payment processors.

Sharing Your Data

11bed does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers and technology partners who support our platform operations (e.g., payment processors, cloud hosting providers, game studios like Pragmatic Play, Evolution Gaming, Spribe, Ezugi) — these partners are contractually bound to handle your data securely and only for the purposes we specify.
• Regulatory and law enforcement authorities, where we are legally required to disclose data to comply with applicable laws or to prevent, detect, or prosecute criminal activity.
• In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity — you will be notified in advance of any such change affecting your personal information.

Cookies and Tracking Technologies

11bed uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather anonymised analytics data about how our platform is used. Cookies are small data files stored on your device. We use strictly necessary cookies to keep you logged in and to operate the platform, as well as functional cookies to remember your preferences such as language settings.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of the platform. We do not use third-party advertising cookies or cross-site tracking technologies that profile you for behavioural advertising purposes.

Data Retention

11bed retains your personal data for as long as your account remains active or as long as required to provide you with our services. Following account closure, we may retain certain data for a period required by applicable regulations and internal compliance procedures. Financial transaction records and KYC documentation may be kept for up to seven years in accordance with standard anti-money laundering obligations. Once the retention period expires, your data is securely deleted or anonymised so it can no longer be associated with you personally.

Your Rights

As a user of 11bed, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address at the bottom of this page:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — subject to our legal data retention obligations.
• Right to object: you have the right to object to certain types of data processing, including direct marketing communications, at any time.

We will respond to all verified data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Children's Privacy

11bed is strictly an adult platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has submitted personal data to us, we will immediately delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can take prompt action.

Security Measures

11bed implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security practices include 256-bit SSL encryption for all data in transit, secure server infrastructure with access controls, regular internal security audits and vulnerability assessments, and staff training on data protection responsibilities.

While we take every reasonable precaution to secure your data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential. If you suspect unauthorised access to your 11bed account, please notify us immediately at [email protected] and change your password without delay.

Changes to This Privacy Policy

11bed reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 11bed after any such changes have been posted constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 11bed handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 72 hours Bangladesh Standard Time (BST, UTC+6).

You can reach the 11bed data privacy team at:

[email protected]